The Spire Media
1. Information We Collect
- Information you provide: name, email address, phone number, company name, and any details you submit through our contact or enquiry forms, email, or WhatsApp.
- Service-related information: website access details, brand assets, and other materials you share with us for the purpose of delivering agreed services.
- Technical information: standard web logs such as IP address, browser type, pages visited, and referring URLs, collected automatically when you browse our site.
- Payment information: payments are processed by third-party payment providers. We do not store your full card details on our servers.
2. How We Use Your Information
- To respond to enquiries and provide quotes.
- To deliver, manage, and invoice the services you engage us for.
- To communicate with you about your project, including via email and WhatsApp.
- To improve our website and services.
- To comply with legal and regulatory obligations applicable in the UAE.
3. Legal Basis
We process personal information where it is necessary to perform a contract with you, where we have a legitimate business interest (such as responding to enquiries), where you have given consent, or where we are required to by law.
4. Sharing of Information
We do not sell your personal information. We may share it only with:
- Service providers who help us operate (such as hosting providers, email services, and payment processors), under appropriate confidentiality obligations.
- Legal authorities where disclosure is required by applicable law or valid legal process.
5. Cookies & Analytics
Our website may use cookies and similar technologies for basic functionality and to understand site usage (for example, via analytics tools). You can control or disable cookies through your browser settings; some site features may not function fully without them.
6. Data Retention
We retain personal information only as long as needed for the purposes described above, to comply with our legal obligations (including UAE record-keeping requirements), or to resolve disputes. When no longer required, information is deleted or anonymized.
7. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. International Transfers
As a UAE-based company serving clients internationally, your information may be processed in countries other than your own. Where this occurs, we take reasonable steps to ensure it is protected consistently with this Policy.
9. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or object to certain processing. To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.
10. Third-Party Links
Our website may contain links to third-party sites (such as WhatsApp or social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
11. Children's Privacy
Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the "last updated" date above.
13. Contact Us
- Email: official@thespiremedia.com
- Phone / WhatsApp: +971 55 643 2645
- Address: Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates